Terms & Conditions
By placing a booking with The Positive Pup Ltd you are deemed to have read, understood and accepted our terms and conditions below. Completion of the booking process and acceptance of our terms and conditions forms your contract with The Positive Pup.
If it becomes necessary for you to cancel a course, workshop or private lesson after you have booked and paid for it but before you have started it we require 7 working day’s notice for a refund to be made. Any refund made will be reduced by an administration fee of £15.00. If you start the course and then cancel, fail to turn up to a course or one to one booking, no refund will be made except in special circumstances. This situation will be considered case by case. You may cancel your purchase within a period of 14 working days beginning the moment you place your order. However, there is no right of cancellation where the class, private lesson or behaviour consultation begins within a 7 day period. If we are hosting another trainer or professional for workshops and training courses, there is a 'no refund' policy applied to these events.
If the Positive Pup has to cancel classes due to circumstances beyond their control (such as weather limitations, issues with the venue, environmental issues etc), best efforts will be made to ensure that an additional class is added to the end of the course. This is of course subject to venue availability. If the venue is not available, then an alternative location will be sought. Every effort will be made to ensure that the additional class will be held on the same day of the week, and at the same time as the class that had to be cancelled, unfortunately this is not always possible. Unfortunately The Positive Pup is unable to offer a refund if the additional class is organised and clients are unable to attend.
If running a class is not possible, then the following will be made available to clients:
Videos of each behaviour that would have been taught in class
A group video call each week to discuss any issues, concerns or questions that clients may have.
A course Facebook page so that clients can share videos and ask any questions, so that they are not on their learning journey alone.
All training techniques used by The Positive Pup are based on positive reinforcement and as such all techniques and methods used are kind, fair and reward based. We do not allow any form of harsh handling and we use proven kind and effective techniques. Therefore, we do not tolerate any methods that cause pain, fear or intimidation to the dog, nor any aversive devices.
You must not knowingly book a reactive dog onto our courses (except our Reactive Dogs course, for which you will need to attend a consultation prior to attendance). If in doubt, please make arrangement for us to assess your dog before booking onto a course. If you have not asked us to assess your dog and then find that your dog is highly reactive, nervous or aggressive we may not refund your course payment. If we have however assessed your dog and upon attendance find they are not suitable to the class environment, we may offer an alternative solution such as one to one training or an outdoor class etc.
Any instances of accident or injury must be reported at the time they occur. Please follow instructions at all times and do not use equipment if the trainer is not present. In the unlikely event of a dog on dog altercation please stand back and allow the trainer to deal with the situation.
You are responsible for your dog at all times. Please ensure your dog is kept on a lead unless otherwise instructed to do so and that you keep hold of the lead throughout the class. Please do not allow them to roam freely around the classroom.
Please ensure you and anyone attending with you respect the training space of other clients and their dogs.
Children are welcome to attend training class, with appropriate adult supervision. The Positive Pup accepts no responsibility for children at training classes and it is the responsibility of the supervising adult to ensure their children’s safety at all times.
Children must not be allowed to disrupt learning and we reserve to right to request a disruptive child does not attend any future classes.
Health and Vaccinations
All dogs and puppies must be suitably vaccinated against potential risk of disease, as well as being treated for internal and external parasites.
There can be no guarantee that there is no risk of disease at any venue or when in contact with other dogs and equipment (such as toys).
It is the owner’s/handler’s responsibility to ensure their dog is fully protected against the risk of disease. The decision not to do this is made entirely at your own risk.
Please advise in advance of any session if your dog has been unwell or if they have been in contact with another dog infected with a contagious disease. Depending on the issue, it may be advisable for the session to be cancelled and re-arranged or the class missed. It is the owner’s responsibility to ensure their dog is fit and healthy for class.
If your dog has any known allergies or intolerances to certain foods please make us aware before the start of the training session and provide appropriate, alternative treats for training.
Bitches in season should not be brought to training classes as other dogs will struggle to concentrate and the bitch will feel very vulnerable.
The personal information on your booking form will be kept confidential and won’t be passed to any third party.
I may send out occasional emails and marketing to the email address provided. If you would like to opt out of these please let me know.
Photographs are occasionally taken during training sessions to be used on The Positive Pup social media sites and/or the website. If you do not wish for your photographs of you or your dog being used please let us know.
Any written feedback given on the feedback form maybe used for marketing purposes. If you do not wish for your feedback to be used please let us know. Photos and/or videos can only be taken in class at the discretion of The Positive Pup.
We make every effort to ensure the safety of both clients and dogs in class training sessions. By making a booking with The Positive Pup you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify The Positive Pup for all personal injury and damage to property while attending training sessions.
You agree to assume all responsibility for any risks, injuries and damages, known or unknown, which might occur as a result of your dog attending such sessions. You also agree to make any person who accompanies you to the sessions or who comes in your place aware that they are their at their own risk.
You understand and accept that your dog (and it’s behaviour) remains your entire responsibility at all times, whether or not in the presence of a dog trainer
Cars parked at any venue are done so at the owners risk. The Positive Pup does not accept any responsibility for theft or damage to cars or property whilst they attend training sessions.